SnapStream Support

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Google Chrome users: Please see our knowledgebase for important information about using SnapStream with Chrome.

Mozilla Firefox users: Please see our knowledgebase for important information about using SnapStream with Firefox.

Customer Support Policies

Contact Support

Submit a Request

Fill out my online form.

Email Support

Email support at support@snapstream.com

Phone Support

+1 (877) 696-3674 or +1 (713) 554-4560

Upgrades

NEW Schedule your 9.1 upgrade now (11/6/18) 

NEW  9.1 Release Notes (11/6/18) 

Hours of Operation

Monday - Friday

Phone + Email Support

9 AM - 7 PM EST

On-Call Phone Support*

7 PM - 11 PM EST

Saturday - Sunday

On-Call Phone Support*

10 AM - 8 PM EST

*Please leave a message or send us an email. We'll respond within 1 hour.

Support for Beyond TV

Beyond TV users may submit a support ticket here.